Introduce
Balboa Bank & Trust S.A. ("we," "our," "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy describes how we collect, use, and protect the personal information of our clients, visitors, and users of our website and services. By accessing our website or using our services, you agree to the collection and use of your personal information in accordance with this policy.
1 - Information We Collect
We may collect the following types of information when you interact with us:
- Personal Information: This includes name, address, email address, phone number, identification details (e.g., passport or national ID), and other personally identifiable information.
- Financial Information: This includes account numbers, transaction history, credit and loan details, and other financial data necessary for us to provide banking services.
- Usage Data: We may automatically collect data on how you access and use our website or mobile applications, such as IP address, browser type, and the pages you visit.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and improve the user experience.
2 - How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To manage your bank accounts, process transactions, and provide you with banking products and services.
- To Communicate: To communicate with you about account updates, services, promotions, and important notices related to your banking relationship with us.
- To Improve Our Services: To improve the functionality of our website, mobile applications, and other services.
- For Compliance and Legal Purposes: To comply with applicable laws, regulations, and legal obligations, such as anti-money laundering (AML) and know your customer (KYC) requirements.
- To Protect Security: To monitor and protect against fraudulent activity and data breaches.
3 - How We Protect Your Information
We employ various security measures to protect your personal information, including encryption, firewalls, and secure server technologies. However, please be aware that no method of transmitting or storing data is 100% secure, and we cannot guarantee complete security.
4 - Sharing Your Information
We may share your personal information under the following circumstances:
- With Service Providers: We may share your information with third-party vendors who provide services such as data processing, marketing, and analytics. These vendors are obligated to protect your data and use it only for the purposes for which we provide it.
- For Legal Compliance: We may disclose your personal information to regulatory authorities, law enforcement, or other third parties when required to comply with laws, regulations, or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5 - Your Rights
You have the right to:
- Access and Correct Your Information: You can request access to the personal information we hold about you and request corrections if any information is inaccurate or incomplete.
- Withdraw Consent: If we process your personal information based on your consent, you can withdraw your consent at any time.
- Opt-Out: You can opt-out of marketing communications from us by following the unsubscribe instructions in emails or contacting us directly.
6 - Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or regulation.
7 - Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately.
8 - Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any changes.
9 - Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Balboa Bank & Trust S.A.
- Address: 2G7J+7X3, Panama City, Panamá Province, Panama
- Email: [email protected]
- Phone: [(+082) 4568723]
